Reference

Terms & Conditions at 2d 74

Our terms are written to be clear about how your account works, how deposits and withdrawals flow through DANA, OVO, GoPay and QRIS, and what happens when you…

Account Ownership & ResponsibilityPayment Processing TermsWithdrawal Verification StepsContent & Game Access RulesContact & Dispute Paths
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2d 74 Terms & Conditions at 2d 74
REACH OUR TEAM

How to Contact Us About Terms

Our support team is here to clarify any term, explain how your account is protected, handle disputes and process requests to change or delete your information.

Live Chat Open the chat widget in the bottom right of your account or lobby screen.
Email Support Send queries to our support email address listed in your account settings.
Account Settings Visit the Settings or Help section in your account dashboard to see full term…
YOUR RIGHTS & SECURITY

Data, Privacy and Account Protection

We treat your personal information—name, email, payment details—with strict confidentiality. All data is encrypted in transit and at rest, and we never share it with third parties except payment processors and where…

Data Access Requests

You can ask for a complete record of your personal data held by 2d 74 at any time. Email our support team with 'Data Request' in the subject line and we'll send it within 14 days.

Account Security

Your password is hashed and never stored in plain text. Login attempts are monitored, and we alert you to new device access via email. Enable two-factor authentication in settings for extra protection.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the site. Persistent cookies remember your preferences. All are optional except login cookies.

Payment Data Handling

We never store your full payment card or wallet credentials. DANA, OVO, GoPay and QRIS transfers are tokenized; only your payment method reference is kept on file for faster future deposits.

Data Retention

Account data is held only while your account is active. After closure, personal details are anonymized within 90 days unless local law requires longer retention for dispute resolution.

Dispute & Complaints

If you believe a term has been violated or a withdrawal was wrongly rejected, open a support ticket. We investigate within 5 working days and reply with a resolution or next steps.

Your Questions About Terms & Conditions

No. Our terms allow only one account per person. Multiple accounts violate our fraud prevention rules and may result in suspension. If you already have an account, log in to the existing one; do not create a new one using a different email or phone number.

You can reset your password from the login page by entering your email and following the verification link we send. If you no longer have access to that email, contact our support team via live chat and we will verify your identity through account details before issuing a new login method.

Yes. Your funds are transferred directly from your wallet to our segregated deposit account, which is held separately from operational funds. We do not store your payment credentials; the transfer uses secure tokenization. Each transaction is logged and can be traced via your account history.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to five minutes after we approve your request. Bank transfers may take one to two business days depending on your bank. Approval requires identity verification and a check that your account balance matches our records.

Once a round in a slot, table game or live game is settled and your payout or loss is credited to your account, that result cannot be reversed, edited or disputed. Game results are generated by our studio partners' certified servers and are considered final as soon as the round closes.

Yes. You can request all your personal data at any time by emailing support with 'Data Request' in the subject line. To close your account, go to Settings and select 'Close Account'. Ensure your balance is zero; any remaining funds must be withdrawn first. Data is deleted within 90 days after closure, where local law permits.

Contact our support team through live chat or email with a description of the issue, your username and relevant transaction IDs. We investigate within five working days and provide a resolution or explanation. If you are unsatisfied, you can escalate via email to our compliance contact listed in Settings.

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